Domestic orders
Our parcels are sent via Australia Post and are trackable. We offer free express postage on domestic orders over $300AU. Expect your parcel to arrive within 1-3 business days from time of sending. Issues with the post are not a regular occurrence, however it is worth noting that we are not responsible for lost or damaged parcels.
International orders
Our parcels are sent with Australia Post and are trackable. We send our parcels with standard post at a flat rate of $20AUD. Or, opt for express postage. Postage time depends on your country, please check the AusPost website for postage timeframes. Expect anywhere from 1-4 weeks.
Issues with the post are not a regular occurrence, however it is worth noting that we are not responsible for lost or damaged parcels. Your country may charge import/duty/custom fees, please be aware of this prior to purchasing, as we are not associated with any extra costs once the parcel has left our hands.
Returns & refunds
Returns and exchanges are accepted within 7 days of receiving a full priced Ready Made piece or loose opal. The piece/opal must be in the same condition as new, and must be return in the jewellery box provided.
Sale items from our Live Sales or Website sales are not eligable for a refund, but we can provide an exchange or credit note within 7 days of receiving your item.
For custom made pieces, we cannot offer a refund or exchange due to change of mind, as this piece was made to your specifications. Deposits are non-refundable.
In the case of a wrong ring size, it is up to you to determine the correct size prior to ordering. If you are purchasing a gift for a loved one, we can help you determine their size, or consider a gift card.